I signed up for coaching with the objective to improve my ability to engage effectively in difficult conversations. I had taken trainings and read about the topic but felt like I needed a bit more in order to put what I was learning into practice. The first positive impact was that the physical stress symptoms I had been experiencing during difficult conversations went away. The second improvement was the amount of conflict and feelings of confrontation experienced in conversations reduced. The third was improved confidence and self-efficacy that I could effectively engage in difficult conversations. Nora Gluch used an inquiry-based method, creating an open and comfortable environment to help me self-reflect on what made conversations difficult for me. This empowered me to observe my own reactions objectively during conversations, so that I could understand what I was contributing to the overall tone. I now have a list of tips and strategies that I can take with me into any conversation. I have greatly appreciated having Nora as a coach and would recommend her highly.

Caitlin N.

Ian Jarlett is a true professional; his engaging and compassionate approach, allows him to foster and build relationships built on trust, and inspire self-reflection, action and accountability with executives and business leaders. 

Monika Carmichael, Dealer Principal/General Manager, Honda